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Writer’s Desk Lamp
Calligraphy Starter Kit
FAQ
SHOPPING INFORMATION
Delivery charges for orders from the Online Shop?
Delivery charges vary depending on your location, order size, and the shipping method you choose. For standard delivery within Sri Lanka, fees start at Rs 400. For international orders or expedited shipping, additional charges may apply.
To get an accurate estimate, simply add your desired items to the cart and proceed to checkout—the delivery cost will be calculated automatically.
Note: We occasionally offer free delivery promotions, so keep an eye on our website or subscribe to our newsletter for updates!
How long will delivery take?
Delivery times depend on your location and the shipping method selected. For standard delivery within Sri Lanka, orders typically arrive within 2-3 business days. For international orders, delivery may take 7-14 business days.
If you need your order sooner, expedited shipping options are available at checkout, which can reduce delivery time to 1-2 business days.
Please note: Delivery times are estimates and may vary due to factors beyond our control, such as weather or customs delays.
What exactly happens after ordering?
Once you place your order, here’s what happens:
Order Confirmation: You’ll receive an email confirming your order details, including the items purchased, delivery address, and payment information.
Order Processing: Our team prepares your order for shipment. This usually takes 1-2 Hours.
Shipping Notification: Once your order is dispatched, we’ll send you a shipping confirmation email with tracking information so you can follow your package’s journey.
Delivery: Your order will be delivered to the address provided during checkout. Standard delivery typically takes 2-3 business days, but this may vary depending on your location and shipping method.
Enjoy Your Purchase: Once delivered, your order is ready to use! If you have any issues or questions, our customer support team is here to help.
Note: If you have any special requests or need updates on your order, feel free to contact us at 0773 567 467.
Do I receive an invoice for my order?
Yes, absolutely! Once your order is successfully placed, you’ll receive an email with a detailed invoice attached. This invoice includes:
Your order number
A list of items purchased
Payment details (including taxes and shipping costs, if applicable)
Delivery address
If you don’t see the invoice in your inbox, please check your spam or junk folder. For any issues or if you need a duplicate invoice, feel free to contact us at 0773 567 47, and we’ll be happy to assist you.
PAYMENT INFORMATION
We offer a variety of secure and convenient payment options to make your shopping experience seamless. You can pay for your order using:
Bank Transfers: Direct bank transfers are available for select orders.
Cash on Delivery (COD): Pay in cash when your order is delivered
All transactions are securely processed to ensure your payment information is protected. If you have any questions about payment methods, feel free to contact us at 0773 567 467.
We’re sorry to hear that your order didn’t arrive as expected. Here’s what to do:
Inspect the Package: Check the product and packaging for any visible damage or discrepancies.
Contact Us Immediately: Reach out to our customer support team within 24 hours of receiving your order. You can email us at usbunlockcode@gmail.com or call us at 0773 567 467. Please include:
Your order number
Photos of the damaged or incorrect product
A brief description of the issue
Resolution: Once we receive your request, our team will investigate and provide a solution, which may include a replacement, refund, or return instructions.
Note: Please do not discard the product or packaging until the issue is resolved, as we may need them for further inspection.
We’re committed to making things right and ensuring you have a positive shopping experience with us!
Yes, you can change or cancel your order, but please act quickly!
Changes to Your Order: If you need to modify your order (e.g., change the size, color, or shipping address), contact us as soon as possible at [insert contact email/phone number]. We’ll do our best to accommodate your request before your order is processed.
Cancellations: To cancel your order, reach out to us immediately. If your order hasn’t been shipped yet, we’ll process the cancellation and issue a refund. If it has already been shipped, you may need to return the item upon delivery.
Note: Once an order is processed and shipped, changes or cancellations may no longer be possible. In such cases, you can return the item following our return policy.
For further assistance, feel free to contact our customer support team—we’re here to help!
Package tracking allows you to monitor the status and location of your order after it has been shipped. Here’s how it works:
Tracking Number: Once your order is dispatched, you’ll receive a shipping confirmation email containing a unique tracking number.
Track Your Order: Click the tracking link in the email or visit the carrier’s website and enter your tracking number to see real-time updates on your package’s journey.
Delivery Updates: You’ll be able to see when your order is out for delivery and when it has been successfully delivered.
Note: Tracking information may take up to 24 hours to update after your order is shipped. If you have any issues or questions about tracking, feel free to contact us at 0773 567 467
